Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Upflow Dynamo.
This Privacy Policy is effective as of January 15, 2025
Information We Collect
When you interact with our seasonal investing educational services, we collect information that helps us provide better learning experiences. This includes personal details you provide when enrolling in programs, contacting us, or subscribing to our content.
- Personal identification information (name, email address, phone number)
- Educational background and investment experience levels
- Learning preferences and program selections
- Payment information for course enrollment (processed securely)
- Communication records and support interactions
- Website usage data and learning progress tracking
How We Use Your Information
We use your personal information to deliver educational services, improve our programs, and communicate with you about seasonal investing opportunities. Your data helps us personalize learning experiences and provide relevant market insights.
Information is used for program enrollment processing, sending educational content, providing customer support, and analyzing learning outcomes to enhance our curriculum. We may also use aggregated data to understand seasonal market trends and improve our teaching methods.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with trusted service providers who help us deliver educational content and process payments securely.
- Payment processors for secure transaction handling
- Email service providers for educational content delivery
- Learning management system providers for course hosting
- Analytics services to improve website performance
- Customer support platforms for assistance requests
These partners are contractually bound to protect your information and use it only for the specific services they provide to us.
Your Rights Under Belgian and EU Law
As a Belgium-based company operating under GDPR regulations, we respect your data protection rights. You have control over your personal information and can exercise these rights at any time.
- Access your personal data and understand how it's processed
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict processing of your information
- Object to data processing for direct marketing
- Data portability to transfer information to another service
- Withdraw consent for data processing activities
To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days as required by Belgian data protection authorities.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption and secure storage practices.
All payment information is processed through PCI DSS compliant systems. Educational content and progress data are stored on secure servers with regular backups and monitoring. Access to personal information is restricted to authorized personnel only.
While we maintain strong security practices, no internet transmission is completely secure. We encourage you to use strong passwords and protect your account credentials.
Data Retention Periods
We retain personal information only as long as necessary to provide educational services and comply with legal obligations. Different types of information have different retention periods based on their purpose.
Educational records and course progress are kept for seven years after program completion. Payment information is retained for accounting purposes as required by Belgian law. Marketing communications data is kept until you unsubscribe or request deletion.
When retention periods expire, we securely delete or anonymize personal information according to our data destruction policies.
International Data Transfers
Some of our trusted service providers may process data outside the European Economic Area. When this occurs, we ensure appropriate safeguards are in place through Standard Contractual Clauses or adequacy decisions.
Educational content delivery and customer support services may involve data processing in countries with adequate protection levels. We regularly review these arrangements to maintain compliance with EU data transfer requirements.
Cookies and Tracking Technologies
Our website uses cookies to improve your learning experience and analyze how our educational content performs. Essential cookies are necessary for basic website functionality, while optional cookies help us understand user preferences.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect some website features, but won't prevent access to educational content.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify enrolled students and active users through email or website announcements.
The effective date at the top of this policy indicates when the current version took effect. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy-Related Inquiries
Address: All. Saint-Hubert 5, 6010 Charleroi, Belgium
Phone: +32 65 31 50 15
Email: [email protected]
For data protection matters, please include "Privacy Request" in your email subject line. We're here to help with any questions about how we handle your personal information.